Privacy Policy

Effective date: 25th September 2022
Last updated: 25th September 2022

At Study Overseas Hub, we treat your personal information as private and confidential. We are committed to protecting your privacy and always providing you with the highest level of security. This privacy policy describes our practices and gives information on how Study Overseas Hub collects, discloses, processes, and stores data collected from website users, services, or any tool regardless of how they are accessed or used.

We use the term “personal information or data” throughout this Privacy Statement to refer to information that can be associated with a specific person and used to identify that person. We do not consider information about a user to be personal if it cannot be used to identify that user.

What do we collect about you?

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Identity data, contact data, financial data, and other identifiers
  • Personal information obtained via forms such as school application forms, job application forms, and others.
  • Usage data is automatically collected by the service. Usage data may include your log information, device event information, location information, device’s Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the amount of time you spent on those pages, unique device identifiers, and other diagnostic data. When you use mobile, we may also automatically collect information like your device’s unique ID, IP address, operating system, type of mobile Internet browser you use, unique device identifiers, and other diagnostic information.

Why do we collect your personal information and how do we use it? 

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Receiving your personal information helps us to:

  • To create your user account and to manage your registration as a user of the service.
  • Provide the appropriate service, respond to your applications or inquiries, and fulfill our contractual duties to you.
  • To provide you with the necessary information about your educational options and to connect you with the institutions and programs of your choice.
  • Fulfilling our legal requirements, which include establishing and verifying your identification.
  • Send you your billing information and process your payments for our services.
  • To expand and enhance our website, apps, services, marketing, communication methods, user experience, website functionality, and overall service quality.
  • Conduct research and statistical analysis to monitor how customers and/or users utilize our services.
  • Share information with third parties engaged in our operations and service providers with whom we have a contract to deliver the service to you.
  • Unless you have opted out, we will contact you via SMS, email, postal mail, or any other electronic means with information about upcoming events, updates, special offers, promotions, or other information that may be of interest to you.
  • Prevent and detect crimes such as fraud, data security, and privacy violations, among others.
  • Contact you in the event of suspected fraud, query or to address any questions or concerns regarding the use of products and services.
  • To maintain our service, including monitoring how you use our systems.
  • To process your job application if you apply for one with us.
  • Perform data analytics, including a study of our candidate pool, to better understand who is applying to roles at Study Overseas Hub and how to recruit and retain top talent.

Where your personal information is necessary for a reason other than the aforementioned, Study Overseas Hub will notify you of such other purpose for you to grant your permission.

Disclosure of your personal information

Prior to the transfer of your personal data to a third party, Study Overseas Hub takes all necessary procedures to ensure suitable protection measures are in place. We do not sell or share your personal information with other parties for their use or in any way not disclosed in this privacy notice without your explicit consent. We require third parties to agree to handle this information in a way that is consistent with our privacy policy, the General Data Protection Regulation, the Nigerian Data Protection Regulation, and any other privacy and security measures that apply.

Disclosure to study abroad.

Depending on the service you opt for, we will disclose your information to

  • Education providers
  • Visa officers
  • Affiliates.
  • Our contractors, business partners, student ambassadors, and sub-agents will have access to only the personal information they need to carry out their work efficiently for us. These could include your enrollment in a university, answering your queries, processing your appointments and reservations, conducting background checks and identification verification, providing you with job offers, facilitating airport transfers, or locating suitable permanent living arrangements for you.

Disclosure to other third parties

  • Our contractors, business partners, and subagents will only have access to the personal information they need to do their assigned tasks properly. These may include site hosting, development, and management, cloud storage, technical support, financial services such as payment processing, security, performance monitoring, postal mail and email, marketing services, and other support services.
  • We may use your personal information for our direct marketing and promotion to marketing partners and marketing platform providers, such as social media networks, advertising servers, advertising networks, analytics companies, third-party data providers, and other service providers, to reach and better understand our users and analyze advertising performance.
  • To any third party who acquires (or proposes to acquire) our assets, shares, or management, or that of our affiliates and our site, by sale, merger, acquisition, or otherwise, and to any third party from whom we acquire (or propose to acquire) assets, shares, or management, by purchase, merger, acquisition, or otherwise.
  • To research partners, such as those conducting surveys or research studies in cooperation with Study Overseas Hub or on its behalf.
  • Under certain conditions, such as a subpoena, law enforcement request, court order, or government mandate, we may be obliged to reveal your personal information.
  • We have a good faith belief that access, use, retention, or disclosure of such information is necessary and appropriate to (a) comply with a legal obligation (b) enforce applicable terms of service, including investigation of possible breaches (c) detect, prevent, or otherwise address fraud, security, or technical issues, or (d) protect against imminent harm to the rights, property, or safety of Study Overseas Hub, its users, and the public as required or permitted by law.

Security and international data transfers

Study Overseas Hub is committed to protecting the personal information of its users, regardless of where the data is stored. We employ physical, technological, and administrative security measures to safeguard your data against loss, misuse, unauthorized access, disclosure, and alteration. Firewalls and data encryption, physical access controls to our data centers, and authorization controls for information access are some of the measures we employ. We have also taken extra precautions by making sure that our system adheres to industry standards for information security.

All personal information you send to us is kept secure on our servers, as well as in secure physical locations and cloud infrastructure. The data we obtain from you may be transferred to and stored outside of Nigeria or the European Economic Area (“EEA”). Whenever your information is transferred to a different location, we will take all necessary precautions to ensure that your data is handled securely and in compliance with this privacy policy, and no transfer of your data to an organization or a country will occur unless suitable measures are in place.

Your legal rights

You can exercise the following rights concerning your personal data with Study Overseas Hub:

  • Request access to your personal data: Users have the right to access and obtain copies of their personal information collected and held by Study Overseas Hub.
  • Erasing your information: You have the right to request that we remove your personal data if it is no longer valid or required for the purposes it was obtained.
  • Request the correction of your personal data: You have the right to correct your data if you believe it to be inaccurate or incomplete. Please keep in mind that Study Overseas Hub may keep some information about you in its backup and/or archive copies of its database even after you’ve asked for a change.
  • Right to consent: You have the right to be informed of and to agree to the use of your personal data for purposes other than those for which it was originally obtained.
  • Withdraw Your Consent: You have the right to withdraw your consent to the processing of your personal data at any time. However, we may be unable to provide you with access to certain features of the service.
  • Right to data portability: In certain circumstances, you have the right to request that we transfer the information you gave us to another organization or provide it to you in machine-readable word format.
  • Object to promotion and marketing: You have the right to decide whether or not to receive marketing materials. By agreeing to use our services, you also agree to Study Overseas Hub sending you marketing materials on relevant services, products and offers from time to time.
  • Right to request information or complain: You have the right to request information about any specific processing of your personal data. You also have the right to file a complaint if you are worried about a privacy breach in the way we collect, handle, or process your personal information.

If you would like to exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact information shown below. If you think your privacy rights have been violated, you can also file a complaint with the National Information Technology Development Agency (NITDA).

Changes to our privacy policy

We reserve the right to change our privacy policy at any time. As a result, we recommend that you check this page for updates regularly. We will notify you and communicate with you through our communication channels such as the newsletter, the website, social media accounts, and by posting the new privacy policy on this page. These changes will take effect as soon as they are posted on this page.

Retention of Personal Data

Study Overseas Hub retains user data for as long as necessary for the purposes described above. This means that we retain different types of data for varying lengths of time depending on the type of data, the type of user to whom the data pertains, and the purposes for which the data was obtained.

When there is no longer a legal, business, or consumer necessity for us to retain personal data, we will review it and either delete it securely or make it anonymous. 

Users can also request account deletion at any time by sending an email to [email protected]. When a user requests the deletion of their account, Study Overseas Hub deletes their account and data within 120 days, unless they need to be retained for legal or regulatory reasons, for safety, security, and fraud prevention, or because the user still owes money or has an unresolved claim or dispute.

Links to Other Websites

This privacy statement applies solely to Study Overseas Hub and not to other businesses that may be mentioned on our websites. It also does not apply to universities, merchants, or other partners whose use of your personal information is governed by their privacy policies.

Our Service may contain links to independent third-party websites. If you click on a link to a third-party site, you will be redirected to that site. We highly suggest that you read the privacy policies of each website you visit and configure your privacy settings based on your preferences.

We have no control over the content, privacy policies, or practices of any third-party websites or services, and we don’t take any responsibility for them.

How to contact us

Users who have concerns, questions, or suggestions about the privacy policy or would like to exercise their protection rights can contact us through the following channels:

Email us at: [email protected].

Call us: +2348178772843